Simplicity seems to be the holy grail of enterprise software these days. It’s no wonder with the rising levels of complexity in the global, digital economy. Streamlining and automation of business processes modeled by enterprise resource planning (ERP) systems should reduce that complexity and yet the ever-present demand for more – more features, more options, more access, more mobility, more technology – conspire against the desire for simplicity. A lot of software vendors today go to market with the message of “simple” but few (if any) can rival Epicor in its quest to provide ease of use, ease of upgrading, ease of access, ease of deployment, and ease of learning… while also becoming a company that is increasingly easy to do business with.
Yes, the Epicor mission is “ease of everything” and it has made very significant progress on its journey, and has plans to do much more.
Easy To Use
According to Joe Cowan, president and CEO of Epicor, “What we’ve got to do is look at everything the customer does and understand how to make it simpler to do.” When it comes to making the software itself easy to use, Mint Jutras has long recognized that “ease of use” means different things to different people. So every year we ask the survey participants of our annual Enterprise Solution Studies to select what they feel are the top three most important aspects of ease of use. The aggregated answers tell us only a part of the story. For the past several years we’ve started comparing answers across three different “generations.” While all generations agree on some aspects, in others, we find some significant differences (Figure 1), making the job of delivering “easy to use” all that much more challenging.
Efficiency (minimizing the time to complete tasks) is clearly a priority for all. But the different generations have different views on how to achieve that goal:
- Baby Boomers value intuitive navigation, while it would appear that Millennials simply take it for granted. They grew up playing electronic games and using mobile apps for which a user manual would be a foreign concept.
- Baby Boomers like to operate from a central point of command, while Millennials are more adept at jumping around.
- Millenials like “pretty,” as evidenced by placing more value on a visually appealing user interface. And they want it their way – more highly customizable. Baby Boomers apparently are more willing to sacrifice form for function.
- And Gen X, with the largest representation in our sample, appear to be (appropriately enough) somewhere in between.
So where do Epicor customers fit in terms of perceptions of ease of use? The priorities of all respondents (its prospects) and its customers are both important to Epicor decision-making. We were fortunate to have almost 80 Epicor customers participate in our survey this year. Clearly Epicor customers lean more toward the practical aspect of user experience (Figure 2). Epicor customers place a higher value on the efficiency factors: minimizing time to complete tasks, easily and naturally. While intuitive navigation is right up near the top of the list, the emphasis on simply getting the job done places a very high priority on fit and function, which requires continuous innovation.
Features and functions are very important in order to make a solution easy to use without invasive customizations that create barriers to further innovation. But don’t forget the second most important aspect of ease of use (to Epicor customers) was intuitive navigation. For this, you need a modern user interface.
The different Epicor products are at different stages of development, but one thing you can be sure of is that Epicor is developing new user experiences (UX). The next release (10.2) of Epicor ERP for example will include a new role-based and personalized “Home Page.” It will have a whole new look that is clean and bright, but more importantly, will make decision makers better informed and more productive. It will feature active tiles that will present key metrics that change as you watch – live. You can configure your own “data discovery” through a variety of different presentation styles including ordinary charts, and also maps of just about anything ranging from your own warehouse to maps of the world.
Say you are looking for inventory on hand. You can look at it in normal bar or line chart form in aggregate, or you can see it on a map of your warehouse. And this is not just static data. You can look at it as of a point in time, looking back or looking forward. By dragging your mouse across the date, you see it in a format that appears like time-lapse photography. Need more detail? Click on a bin for details.
To really appreciate this new UX, you indeed need to experience it. Ask for a demo and press your Epicor representative for estimated delivery for the product you either run now or are considering. We think you will be impressed. We think it will make your life easier. But you need to be the judge.